Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to RACK ON SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to RACK ON SDN. BHD., accessible from rck-on.com.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Information We Collect
We may collect information that You provide when using our website, including:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order and payment-related information
- Information provided when contacting our customer service
We may also automatically collect certain information when You visit our website, such as browser type, device information, IP address, and website usage data.
2. How We Use Your Information
We may use the information collected to:
- Process and fulfil Your Orders.
- Arrange delivery of purchased Goods.
- Process payments and provide order-related services.
- Respond to enquiries and provide customer support.
- Send important information regarding Your Orders.
- Improve our website, products, and services.
- Prevent fraudulent, unauthorized, or unlawful activities.
- Comply with applicable legal and regulatory requirements.
3. Payment Information
Payments may be processed through third-party payment providers. We may not directly store complete payment card details on our website.
You should review the privacy policies of the relevant payment provider for information about how your payment information is handled.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyse website usage, and provide a better shopping experience.
You may adjust your browser settings to refuse or restrict cookies. However, some website features may not function properly as a result.
5. Sharing of Information
We may share necessary information with trusted third-party service providers, such as payment processors, delivery and courier companies, website hosting providers, and other service providers who assist us in operating our business.
We will only share information where reasonably necessary for providing our services, processing Orders, fulfilling deliveries, or meeting legal obligations.
6. Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.
We encourage You to review the privacy policies of those websites before providing personal information.
8. Your Privacy Rights
Subject to applicable laws, You may have the right to request access to, correction of, or other actions concerning your personal information held by Us.
To make a privacy-related request, please contact us using the details below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, or applicable requirements.
Any updates will be posted on this page with the revised Last Updated date.
10. Contact Us
If You have any questions about this Privacy Policy or how we handle personal information, please contact us:
RACK ON SDN. BHD.
Company Registration No.: 202601014827 (1676925-A)
Address: 18, PERSIARAN KARPAL SINGH 2, KARPAL SINGH DR, 11600 JELUTONG, PULAU PINANG
Phone: 01120755238
Email: rackonsb@outlook.com
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM
Website: rck-on.com